Shipping policy

Shipping Policy

Shipping Area

At this time, BOLD ships exclusively within Egypt.

We currently do not offer international shipping.

Order Processing

Orders are typically processed after they have been confirmed.

Processing times may vary depending on order volume, holidays, or other operational circumstances.

Orders are not processed or shipped on official holidays.

Shipping and Delivery

Once your order has been processed, it will be handed over to our shipping partner for delivery.

Delivery times may vary depending on your location and external factors beyond our control.

While we strive to ensure timely delivery, estimated delivery times are not guaranteed.

Tracking Your Order

Customers may receive shipping updates and tracking information when available.

Order tracking details will be provided after the shipment has been handed over to the shipping carrier.

Shipping Delays

Unexpected delays may occur due to:

  • Weather conditions.

  • Public holidays.

  • High shipping demand.

  • Carrier-related issues.

  • Circumstances beyond our reasonable control.

BOLD is not responsible for delays caused by the shipping carrier or events outside our control, but we will do our best to assist customers whenever possible.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

BOLD is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate addresses provided by customers.

Failed Deliveries and Refused Orders

If a delivery cannot be completed because of incorrect information provided by the customer, repeated failed delivery attempts, or refusal to accept the order without a valid reason, additional shipping charges may apply.

BOLD reserves the right to refuse future orders from customers who repeatedly refuse deliveries without valid reasons.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive:

  • A damaged item.

  • A defective product.

  • An incorrect item.

Please contact us as soon as possible through the communication channels listed on our Contact page so that we can review the issue and provide an appropriate solution.

Changes to This Shipping Policy

BOLD reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective immediately upon being published on the website.

Contact Us

If you have any questions regarding shipping, please visit our Contact page and contact us through any of our available communication channels, including:

  • Email

  • WhatsApp

  • Instagram

  • Facebook