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Contact Us

We'd love to hear from you. Whether you have a question or just want to say hello.

+20 12 17778588
@bold.scent
Cairo

FREQUENTLY ASKED QUESTIONS

Every BOLD fragrance is crafted as an Extrait de Parfum with a 30% perfume oil concentration, offering exceptional richness, projection, and longevity. Inspired by iconic luxury fragrances, our collection delivers a premium fragrance experience with its own identity.

No. BOLD creates inspired fragrances, not designer originals. We reinterpret some of the world's most loved scents using premium ingredients while maintaining our own brand identity.

Our collection includes men's, women's, and unisex fragrances. You'll find the fragrance category clearly listed on every product page.

All BOLD fragrances are formulated as Extrait de Parfum with a 30% perfume oil concentration, providing a rich scent profile and long-lasting performance.

Every product page includes detailed fragrance notes and inspiration information to help you find the perfect match. If you need personalized recommendations, our customer care team will be happy to assist you.

Yes. Our Discovery Set allows you to explore multiple fragrances before purchasing a full-size bottle. Choose between 4 samples (EGP 179), 5 samples (EGP 199), or 6 samples (EGP 219). Each sample contains 3ml of fragrance.

Absolutely. You can create your own Discovery Set by selecting any available fragrances from our collection.

We accept Cash on Delivery, Visa, Mastercard, Apple Pay, InstaPay, and Egyptian digital wallets for a seamless checkout experience.

Yes. You can modify or cancel your order as long as it hasn't been handed over to our shipping partner. Please contact us as soon as possible for assistance.

We currently deliver to all governorates across Egypt.

Shipping is a flat rate of EGP 80 anywhere in Egypt. Orders over EGP 2,000 qualify for free shipping.

Delivery typically takes between 2 and 7 business days, depending on your location.

If your order has already been shipped, we'll contact you to arrange delivery to the correct address. Additional shipping charges may apply. If we don't receive a response within 24 hours, the order may be canceled according to the selected payment method.

Returns are accepted within 14 days, provided that only the complimentary tester has been used and the full-size fragrance remains completely unused and in its original condition.

The customer is responsible for return shipping costs unless the order arrives damaged or an incorrect item has been delivered.

If your order arrives damaged during shipping, please contact us via WhatsApp immediately and include clear photos of the package and product. We'll arrange a replacement at no additional shipping cost.

Apply your fragrance to moisturized skin and pulse points such as the wrists and neck. Store your bottle away from direct sunlight, heat, and humidity to preserve its quality over time.

Skin chemistry, body temperature, weather, and humidity all influence how a fragrance develops. That's why the same scent can smell slightly different from one person to another.

Yes. New customers can enjoy 10% off with the code BOLD10. Please note that some promotions can be combined with other discounts, while others cannot.

You can contact us via WhatsApp, Instagram, Facebook Messenger, or Email. Our customer care team is available daily from 12:00 PM to 3:00 AM.

Yes. Once your order is placed, you'll receive an email confirmation. Our team may also contact you if any additional information is required before shipping.

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